"It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better." -  John Ruskin 1819-1900

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Koch Fertilizers:

Good Afternoon Gents,

I wanted to pass along some unsolicited comments recently received from the Clipper Orion.

When calling new ports, I typically ask the Masters for feedback regarding the port call so we can adjust/review as needed on future calls (any issues, agent performance, terminal performance, etc, etc). The Clipper Orion recently called Caojing, China and Captain Divinagracia provided the following:

"Agent Performance: The best is to call them after sending email just to confirm everything is OK according to plan. Agent is fluent in English so no problem to call them. Aside from email issue, I don't have any more complains from them. I hope the Agent in TAFT will train them (Dylan), the best agent so far I work with."

Considering this vessel and Master have literally been all over the world for Koch's Ammonia Program in the past 3+ years, that is some pretty high praise for Mr. Dylan. Frankly, I am not surprised as this is the same consistent message I get each time I visit a vessel that has been to Taft and worked with Dylan.

Unfortunately, we usually only discuss the negative feedback received or mistakes that happen (although usually not much negative feedback or mistakes regarding General Steamship). So I wanted to be sure and make it a point to share this unsolicited, outstanding compliment and thank General Steamship and Dylan for all that you continue to do for Koch's Ammonia Program and our Vessels. We are ALWAYS well served by your attention to detail and continuous, proactive, problem-solving, top-notch service. Your dedication, passion, and professionalism is very much appreciated!

Thanks again.

Best Regards,
[Name Omitted for Privacy]

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