"It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better." -  John Ruskin 1819-1900

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U.S. Customs and Border Protection:


Jennifer,

With our recent incident on the [Vessel Name Removed], I was curious if you could pass on a "thank you" to Tom Nesbitt. Not only was he flexible with coordinating our transportation from the Kenai airport, he was also very helpful when we were in a time of need. As you know, [Name Removed] took a bad fall on the vessel and Tom was with us the whole way. Without hesitation he got to the airport and rebooked on a later flight, then kept in contact with me to help coordinate anything we needed. Before the night was done, Tom had waited at the hospital for [Name Removed] to get released, rebooked our flights, took us to the pharmacy, and got us to our flight on time. Tom's help in all the logistics made our day a lot better than it could have been.

It is always nice to deal with a person that goes above and beyond.

Thanks,

Kenneth L. McKenzie
Acting Supervisory CBP Officer
U.S. Customs and Border Protection
Anchorage, AK

Keywords: US Customs and Border Protection, Gratitude, Flexible, Above and Beyond,